E-mail E-mail
Uplay password Password
please wait
SSL secure data transfer
Login failed

The login attempt failed. Please check you have entered your e-mail address correctly and used the correct upper and lower case characters in your password.

The Settlers Online

Help and support

Technical FAQ back

Contact Support

You can always contact our support team if you have any questions or problems regarding "The Settlers Online".

Please complete the contact form and click “Send” and a member of the team will get back to you.

I can only see a blank page instead of the game. Why is this?


In most cases this problem only occurs if a Ubisoft game has been used incorrectly in the past. In other cases, NoScript plugins account for the fact that you are seeing a blank site.

Update your computer


Before contacting support about technical issues. Please update your computers drivers.


Nvidia Driver Updates

ATI Driver Updates

Intel Driver Updates

Apple Driver Updates

DirectX Drivers

Microsoft Windows Updates


Where can I report errors or game bugs?


You can report bugs and errors on our forum

If you require technical support or have other questions you can always Contact Support.

please wait